make.direct manufacturing platform
These Terms and Conditions govern the use of the make.direct manufacturing platform and the provision of manufacturing services by the Platform Operator to the Client.
By accessing the Platform, creating an account, uploading files, or placing an order, the Client enters into a legally binding agreement with the Platform Operator and confirms acceptance of these Terms and Conditions, the Prohibited Items Policy, the Manufacturing Guidelines, and the Privacy Policy.
These Terms apply to both business clients (B2B) and consumers (B2C).
Capitalized terms used herein shall have the meanings assigned to them in the Prohibited Items Policy unless otherwise defined.
3.1 Use of the Platform is permitted only to natural persons aged 18 years or older and to legal persons acting through duly authorized representatives.
3.2 A person placing an order on behalf of a legal entity represents and warrants that they have the authority to bind that entity. Any dispute regarding internal authorization within the Client's organization shall be borne solely by the individual placing the order.
4.1 Submission of an order constitutes an offer by the Client.
4.2 An order becomes binding only after:
review and confirmation by the Platform Operator (where applicable), and successful payment by the Client.
4.3 Payment constitutes the moment of contract formation. After payment, the Client may not cancel the order, except where explicitly permitted by these Terms.
4.4 The Platform Operator reserves the exclusive right to cancel an order at any time prior to the start of manufacturing.
5.1 All products manufactured through the Platform are custom-made according to the Client's specifications.
5.2 Pursuant to Directive 2011/83/EU, the statutory right of withdrawal does not apply to custom-manufactured goods.
5.3 By placing an order, the Client expressly acknowledges and accepts the loss of any withdrawal right once payment has been made.
6.1 The Platform provides additive and subtractive manufacturing services, including but not limited to 3D printing using various technologies.
6.2 Manufacturing outcomes depend on the selected technology, material, geometry, and production conditions.
6.3 The Platform Operator may subcontract manufacturing to third parties without prior notice.
7.1 The Client is solely responsible for:
7.2 The Client warrants that:
7.3 Any functional, structural, or safety failure resulting from Client-supplied designs remains the Client's responsibility unless a separate design review service was explicitly ordered.
8.1 The Platform may provide automated warnings regarding printability, wall thickness, support requirements or similar issues.
8.2 Such checks are advisory only and non-exhaustive.
8.3 The absence of warnings does not constitute approval, validation, or fitness confirmation of the design.
9.1 Additive manufacturing differs fundamentally from injection moulding, machining, and mass production.
9.2 Variations may occur due to:
9.3 Variations may occur within the same order, including color shade, surface texture, and mechanical properties, provided they remain within material specifications.
9.4 Subjective criteria such as appearance, surface feel, texture, visual uniformity, or aesthetic expectations shall not constitute defects.
9.5 Clients uncertain about appearance or performance are advised to order samples or prototypes prior to large batches. Failure to do so transfers the associated risk to the Client.
10.1 The Manufacturing Guidelines form an integral and binding part of these Terms.
10.2 They define tolerances, surface finish expectations, post-processing scope, and production limitations.
10.3 In case of conflict, these Terms prevail.
11.1 Unless explicitly ordered otherwise, only basic post-processing is included.
11.2 Basic post-processing includes limited, non-labor-intensive support removal only.
11.3 The following are excluded unless explicitly agreed:
11.4 Post-processing is performed on a best-effort basis and does not guarantee cosmetic outcomes.
12.1 Prices are determined at order confirmation.
12.2 All prices exclude taxes, customs duties, and import charges unless stated otherwise.
12.3 The Client bears all applicable taxes and duties.
13.1 Delivery dates are estimates only.
13.2 Risk transfers to the Client upon dispatch.
13.3 Delays caused by force majeure do not constitute breach.
14.1 The Client must inspect delivered goods without delay.
14.2 Claims must be submitted within three business days of delivery and supported by objective evidence.
14.3 The Platform Operator has sole discretion in determining whether a defect exists.
15.1 Orders involving prohibited items may be cancelled without refund.
15.2 Refunds or reprints may be granted only if:
15.3 Cosmetic, expectation-based or subjective dissatisfaction does not qualify.
16.1 The Platform Operator is not responsible for the final use of manufactured items.
16.2 If a manufactured item is used to cause harm, damage, or legal violations, responsibility lies solely with the Client.
16.3 The Client shall indemnify the Platform Operator against all claims arising from misuse or unlawful use.
16.4 Total liability is limited to the lower of:
the price paid for the order, or
a fixed monetary cap defined by the Platform Operator, not exceeding 1000.00 €.
16.5 This limitation does not apply to liability that cannot be excluded under applicable law.
17.1 The Client must comply with all export control, sanctions, and weapons regulations.
17.2 The Platform Operator may report suspicious activity to authorities.
18.1 Risk-Based Compliance Measures
The Platform Operator applies a risk-based approach to compliance with anti-money laundering, counter-terrorist financing, export control and sanctions regulations, including but not limited to applicable EU law and the laws of the Republic of Latvia.
The Platform Operator reserves the right to:
18.2 Client Representations
By placing an order, the Client represents and warrants that:
Any false or misleading representation constitutes a material breach of the Terms.
18.3 Suspension, Reporting, and Non-Disclosure
Where the Platform Operator reasonably suspects a violation of:
This may include reporting to:
Where prohibited by law, the Platform Operator is not obliged to inform the Client of such actions.
18.4 No Liability for Compliance Actions
Actions taken in good faith to comply with AML, sanctions, export control or similar legal obligations shall not give rise to any liability, refund obligation or compensation.
The Client waives any claims arising from such compliance actions.
Events including war, sanctions, tariffs, supply shortages, machine failure, weather events, or government actions relieve the Platform Operator from liability.
20.1 Latvian law governs these Terms.
20.2 Disputes may be resolved through arbitration or the courts of Latvia.
20.3 EU consumer rights remain unaffected where mandatory.
The Platform Operator may update these Terms and Conditions from time to time.
At the time of placing each new order, the Client is obliged to review the then-current version of the Terms and Conditions.
Submission of an order constitutes confirmation that the Client has reviewed and accepted the current version applicable at that time.
The English version is controlling. Translations are provided for convenience only.
Severability, waiver, entire agreement, and assignment clauses apply.
This document was last updated on January 29, 2026.